Policies |
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Privacy Policy
Our privacy policy is very simple. We don't share any personal information with anyone ... EVER. In other words, any information we obtain during purchases or by any other means will not be used for ANY other purpose except for us to communicate with you. We value our own privacy very highly and we assume that you value yours as well. Your trust in us in providing private information will be honored above all else.
E-Mail Policy
We Always Respond to E-Mails.
E-mail is unfortunately becoming a less and less reliable communication medium due to all the measures taken to fight SPAM and Phishing e-mails. The sad truth is that more and more these days, legitimate e-mails are getting deleted without review or pidgeon-holed in junk mail folders.
If you have sent us an e-mail and we have not responded, then it means that either we did not get your original e-mail, or you have a SPAM filter or other e-mail feature that is blocking our return e-mail.
Please add both our ResonantEnergies.com and EnigmaCreations.com domains to your e-mail friends list. If you are expecting a reply and have not seen it, check your deleted mail or the junk mail folder.
Barring all that, if you are trying to contact us by e-mail and we are not responding, please give us a call at (949)426-9232.
Shipping Policy
Packing
Non-fragile items, such as cloth patches, ship in a padded envelope or box as appropriate for the item. Internal padding may be used to separate multiple items.
Fragile items are shipped in a box as appropriate for the item(s). Fragile items are wrapped in microfoam or bubble-wrap and separated from other items in the same box. Remaining air space in the box is filled with bio-degradable packing peanuts to safely isolate items from the box sides. Some heavier items may be double boxed with a smaller box isolated inside the outer box.
All shipping containers are securely taped to avoid accidental opening during shipment.
FOB Shipping Location
Most all items ship from our location in Foothill Ranch, California, 92610, USA. Some special items may ship from various distributor or manufacturer locations within the USA.
Handling Time
Purchases are normally packed and delivered to the USPS or UPS facility within 1 business day of a completed payment. International shipments may require up to 2 business days. If there is any anticipated delay beyond the above standards, the buyer will be notified by e-mail.
Shipping & Handling Charges
Our standard is to charge actual shipping costs based on the completed package weight plus a small handling charge to cover the cost of additional shipping materials.
The Etsy shopping system shows the shipping rates on each listing and adds shipping for multiple items with a discount. The PayPal shopping system used by our "More Items" listings keeps track of the total package weight and sets the shipping to the near actual costs based on a "Tier" system. You can estimate the PayPal shipping on the first page of the shopping cart.
Note: We offer products that vary widely in weight. In situations where the weight of all items purchased creates a package with an actual shipping cost significantly higher than the rate that was charged on the order, we may be forced to invoice for some additional shipping cost. We will only take this step if it is absolutely necessary, and you will have the right to opt-out of the purchase, either in whole or in part, and receive a refund if you disagree with the additional shipping required.
About "Item Based" FREE Shipping
Some of our items may be marked as having FREE shipping. Free shipping will be maintained in the shopping cart for as many items as you wish to add that have free shipping. If you add an item to the cart that is charged for shipping, then the total shipping rate will be based on the total weight of all items that DO NOT have free shipping. For example, if you add a 10 ounce crystal to the cart that has free shipping, and then add a 1 ounce incense to the cart, then shipping will be based on the incense weight alone.
Free shipping is NOT supported to international destinations. For international orders we will figure out the most cost effective shipping for the combined package and send a PayPal invoice for the shipping charges.
Shipping Methods for U.S. Destinations
We ship by US Postal Service or UPS. U.S. destinations include the contiguous 48 states, Alaska, Hawaii and U.S. territories. For these locations we use USPS First Class for packages up to 13 ounces, and Priority Mail for packages over 13 ounces. Both mail classes have the same delivery times. Depending on the package weight or size we may also use UPS Ground or Fedex Ground. Faster shipping methods are available upon request, but may be limited based on the time of day of the purchase. Faster methods will require additional billing.
Shipping Methods for International Destinations
Destinations outside the U.S. as defined above are normally shipped by USPS First Class International for packages up to 64 ounces and Priority Mail International for packages over 64 ounces.
Shipping Exclusions for International Destinations
We currently offer shipping services to a limited group of international destinations. If the shopping cart shows a message saying "We do not ship to your location" for a given international destination, then the destination is one that we do not service. If you have completed the checkout to an area we do not serve, then your order will be refunded. Some normally served areas and countries may also be excluded when a specific item type cannot enter the country. Currently we are aware that nothing organic can enter Australia or New Zealand. That excludes our Crystal Pillows and Sage & Herb products from those countries.
Tracking and Confirmation
All U.S. shipments and international shipments we send have either a tracking number, a confirmation number, or a customs number. These numbers will be e-mailed to buyers in the form of a shipping notice. If you do not receive the notice, see the E-Mail Policy section above for more information. Only tracking and confirmation numbers for US addresses will contain tracking and progress data. International customs numbers are for identification purposes only.
Our privacy policy is very simple. We don't share any personal information with anyone ... EVER. In other words, any information we obtain during purchases or by any other means will not be used for ANY other purpose except for us to communicate with you. We value our own privacy very highly and we assume that you value yours as well. Your trust in us in providing private information will be honored above all else.
E-Mail Policy
We Always Respond to E-Mails.
E-mail is unfortunately becoming a less and less reliable communication medium due to all the measures taken to fight SPAM and Phishing e-mails. The sad truth is that more and more these days, legitimate e-mails are getting deleted without review or pidgeon-holed in junk mail folders.
If you have sent us an e-mail and we have not responded, then it means that either we did not get your original e-mail, or you have a SPAM filter or other e-mail feature that is blocking our return e-mail.
Please add both our ResonantEnergies.com and EnigmaCreations.com domains to your e-mail friends list. If you are expecting a reply and have not seen it, check your deleted mail or the junk mail folder.
Barring all that, if you are trying to contact us by e-mail and we are not responding, please give us a call at (949)426-9232.
Shipping Policy
Packing
Non-fragile items, such as cloth patches, ship in a padded envelope or box as appropriate for the item. Internal padding may be used to separate multiple items.
Fragile items are shipped in a box as appropriate for the item(s). Fragile items are wrapped in microfoam or bubble-wrap and separated from other items in the same box. Remaining air space in the box is filled with bio-degradable packing peanuts to safely isolate items from the box sides. Some heavier items may be double boxed with a smaller box isolated inside the outer box.
All shipping containers are securely taped to avoid accidental opening during shipment.
FOB Shipping Location
Most all items ship from our location in Foothill Ranch, California, 92610, USA. Some special items may ship from various distributor or manufacturer locations within the USA.
Handling Time
Purchases are normally packed and delivered to the USPS or UPS facility within 1 business day of a completed payment. International shipments may require up to 2 business days. If there is any anticipated delay beyond the above standards, the buyer will be notified by e-mail.
Shipping & Handling Charges
Our standard is to charge actual shipping costs based on the completed package weight plus a small handling charge to cover the cost of additional shipping materials.
The Etsy shopping system shows the shipping rates on each listing and adds shipping for multiple items with a discount. The PayPal shopping system used by our "More Items" listings keeps track of the total package weight and sets the shipping to the near actual costs based on a "Tier" system. You can estimate the PayPal shipping on the first page of the shopping cart.
Note: We offer products that vary widely in weight. In situations where the weight of all items purchased creates a package with an actual shipping cost significantly higher than the rate that was charged on the order, we may be forced to invoice for some additional shipping cost. We will only take this step if it is absolutely necessary, and you will have the right to opt-out of the purchase, either in whole or in part, and receive a refund if you disagree with the additional shipping required.
About "Item Based" FREE Shipping
Some of our items may be marked as having FREE shipping. Free shipping will be maintained in the shopping cart for as many items as you wish to add that have free shipping. If you add an item to the cart that is charged for shipping, then the total shipping rate will be based on the total weight of all items that DO NOT have free shipping. For example, if you add a 10 ounce crystal to the cart that has free shipping, and then add a 1 ounce incense to the cart, then shipping will be based on the incense weight alone.
Free shipping is NOT supported to international destinations. For international orders we will figure out the most cost effective shipping for the combined package and send a PayPal invoice for the shipping charges.
Shipping Methods for U.S. Destinations
We ship by US Postal Service or UPS. U.S. destinations include the contiguous 48 states, Alaska, Hawaii and U.S. territories. For these locations we use USPS First Class for packages up to 13 ounces, and Priority Mail for packages over 13 ounces. Both mail classes have the same delivery times. Depending on the package weight or size we may also use UPS Ground or Fedex Ground. Faster shipping methods are available upon request, but may be limited based on the time of day of the purchase. Faster methods will require additional billing.
Shipping Methods for International Destinations
Destinations outside the U.S. as defined above are normally shipped by USPS First Class International for packages up to 64 ounces and Priority Mail International for packages over 64 ounces.
Shipping Exclusions for International Destinations
We currently offer shipping services to a limited group of international destinations. If the shopping cart shows a message saying "We do not ship to your location" for a given international destination, then the destination is one that we do not service. If you have completed the checkout to an area we do not serve, then your order will be refunded. Some normally served areas and countries may also be excluded when a specific item type cannot enter the country. Currently we are aware that nothing organic can enter Australia or New Zealand. That excludes our Crystal Pillows and Sage & Herb products from those countries.
Tracking and Confirmation
All U.S. shipments and international shipments we send have either a tracking number, a confirmation number, or a customs number. These numbers will be e-mailed to buyers in the form of a shipping notice. If you do not receive the notice, see the E-Mail Policy section above for more information. Only tracking and confirmation numbers for US addresses will contain tracking and progress data. International customs numbers are for identification purposes only.
Return Policy
We Guarantee Our Customer's Complete Satisfaction.
If you are not completely satisfied with your purchase, return the item to us in its original condition within 14 days of the purchase date and we will refund your complete purchase price. Please contact us for specific instructions based on the item type before sending any return.
Buyers are responsible for correctly packing, adding confirmation numbers, and for shipping and insurance costs to return the item. Insurance is required for return shipments over $50.00 in value. We cannot complete exchanges or refunds if the package does not reach us. Be sure that you have our address and all details correct before shipping the package.
If you are not completely satisfied with your purchase, return the item to us in its original condition within 14 days of the purchase date and we will refund your complete purchase price. Please contact us for specific instructions based on the item type before sending any return.
Buyers are responsible for correctly packing, adding confirmation numbers, and for shipping and insurance costs to return the item. Insurance is required for return shipments over $50.00 in value. We cannot complete exchanges or refunds if the package does not reach us. Be sure that you have our address and all details correct before shipping the package.
